General Questions
Will defaulting on my loan affect my Veda credit file?
NO, we do not report people to credit agencies. We also will NOT chase you for the debt as your security will be sold to pay out your loan.
What happens if I have the money to pay off my loan early?
There are NO penalty fees for early payouts.
Do you conduct background checks into my credit history?
NO credit check required, we have your valuable item pledged as security to secure against your loan.
What if I have a bad credit history, can you still help me?
Yes! Your item of value will provide the security against your loan.
Where does Loan Lenders actually store my items?
All watches, gold and jewelry are stored in commercial fire proof safes under highly secured conditions in our secured facility under 24 hour video surveillance and monitoring.
We store fine art & antiques with specialists to preserve them in their optimum environment.
Cars, boats and other large items are stored in a secured local storage facility, under protective cover within a climate controlled environment.
What if my jewellery is broken or incomplete?
We make you an offer on your jewelry & precious metals based on the weight, purity & quality. If your valuable item is missing a diamond, gemstone or is simply damaged we will still make you an offer.
What if I don't pay back my loan?
Most of our customers redeem their pawned items. Since we hate selling items of sentimental value, our financial department is always willing to work with you to figure out a repayment plan. If you absolutely cannot pay off your loan, we will eventually attempt to resell your item.
What payment methods are available to payback my loan?
For your convenience we provide the following payment options; cash, eftpos, direct debit from your bank account, bank cheque or bank deposit.
How does Loan Lenders determine my loan or purchase offer?
Our offer is based on your items re-sale value, which is determind by using real-time pricing data and our certified team of valuers.
What sort of items do you accept as security for a loan?
Watches brands such as; Omega, Tag Heuer, Rolex, Cartier, Ebel, Breitling, Patek Phillipe, Panerai, Audemars, Chopard, Piguet, Franck Muller, Tissot, Gucci, Chanel and more.
Jewelry and diamonds including Estate Jewellery, rings, necklaces, bracelets, bangles, earrings, pendants, brooches, loose diamonds and other items of jewellery made from gold or platinum, with or without diamonds and other gemstones…
All gold including yellow, white and rose of 9ct, 14ct, 18ct, 22ct and 24ct, scrap gold with or without diamonds and other gemstones
Silver, platinum and paladium.
Electronic devices mobile phones, tablets & computers
If you have an item that you think is valuable but not listed, please contact us to find out more.
